Your privacy matters to tek999. This Policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you have over it. We are committed to handling your information with transparency and care.
tek999 never sells, rents, or leases your personal data to third parties for their own marketing purposes. Your information stays within the tek999 ecosystem and our carefully vetted service partners only.
All data transmitted between your device and tek999 servers is protected by industry-standard 256-bit SSL encryption. Passwords are stored using one-way cryptographic hashing and are never accessible in plain text.
You have the right to access, correct, export, or request deletion of the personal data tek999 holds about you. Submit a data rights request at any time by contacting [email protected].
tek999 collects only the data that is strictly necessary for account operation, payment processing, identity verification, and regulatory compliance. We do not collect data speculatively or beyond these defined purposes.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Retention schedules are outlined in section 8 of this Policy.
In the event of a data breach that creates a material risk to your rights or freedoms, tek999 will notify affected players via email without undue delay and will take immediate containment measures to limit any harm.
This Privacy Policy (hereinafter "Policy") describes how tek999 (hereinafter "tek999", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals (hereinafter "Player", "User", "you", "your") who register for or use the tek999 online casino and sports betting platform available at tek999.app, including any related mobile-browser interfaces (collectively, "the Service").
tek999 is committed to protecting the privacy and security of all players. This Policy has been drafted to provide clear, honest, and accessible information about our data practices. We encourage you to read it in full before registering an account. By creating an account and using the Service, you confirm that you have read and understood this Policy and consent to the data practices described herein.
This Policy should be read alongside the tek999 Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Where a conflict exists between this Policy and those documents on matters of data privacy, this Policy shall prevail.
For the purposes of this Policy, the data controller responsible for your personal information is tek999, operating the Service at tek999.app. tek999 determines the purposes and means by which your personal data is processed.
If you have any questions about how tek999 handles your personal data, or if you wish to exercise any of your data rights set out in section 10 of this Policy, you may contact the tek999 Data Protection point of contact at:
All data rights requests and privacy-related enquiries will be acknowledged within 24 hours and resolved within 30 calendar days of receipt. Please mark your subject line "Data Privacy Request" to ensure prompt routing.
tek999 collects personal data only to the extent necessary to operate the Service safely, legally, and efficiently. The categories of personal data we collect are set out in the table below.
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, National ID / passport number, selfie or photograph | Account registration, age verification, KYC compliance |
| Contact Data | Mobile phone number, email address, residential address | Account communication, transaction alerts, support |
| Financial Data | bKash / Nagad / Rocket / Upay account number (registered in your name), transaction history, deposit and withdrawal amounts in BDT | Payment processing, anti-money laundering compliance |
| Account Data | Username, hashed password, account balance, bet history, game session logs | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, operating system, browser type and version, time zone, screen resolution | Fraud detection, security monitoring, platform optimisation |
| Usage Data | Pages visited, features used, click paths, session duration, search queries within the Service | Product improvement, personalisation, analytics |
| Communications Data | Records of your correspondence with tek999 support via email or WhatsApp | Support delivery, quality assurance, dispute resolution |
tek999 does not collect or process any special categories of personal data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming self-assessment or support request, in which case it is processed solely for the purpose of delivering appropriate player protection measures.
The majority of the personal data tek999 holds about you is provided directly by you during the following interactions:
When you access the Service, tek999 automatically collects certain Technical Data and Usage Data from your device and browser. This is collected via server logs, first-party cookies, and similar tracking technologies described in section 11 of this Policy. This data is collected to maintain the security of the platform, detect fraudulent activity, and improve the overall user experience.
tek999 may receive limited personal data from the following third-party sources:
tek999 uses your personal data only for the purposes for which it was collected. The following table maps each use case to the relevant data category and legal basis described in section 6.
| Purpose of Use | Data Categories Used |
|---|---|
| Creating and managing your tek999 account | Identity, Contact, Account |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay | Identity, Financial, Contact |
| Verifying your age and identity in compliance with KYC obligations | Identity, Financial |
| Detecting and preventing fraud, money laundering, and prohibited activities | Identity, Financial, Technical, Account |
| Delivering customer support and resolving disputes | Identity, Contact, Account, Communications |
| Monitoring responsible gaming indicators and applying account limits or self-exclusions | Account, Usage, Communications |
| Sending transactional communications (deposit confirmations, withdrawal status, security alerts) | Contact, Financial, Account |
| Sending promotional communications about bonuses and offers (only where you have opted in) | Contact, Account |
| Improving the platform, personalising your experience, and conducting analytics | Usage, Technical |
| Complying with legal and regulatory obligations | All categories as required by applicable law |
tek999 processes your personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:
tek999 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law. The following retention schedules apply:
| Data Category | Standard Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account plus 5 years following account closure | Anti-money laundering and KYC legal requirements |
| Financial Transaction Records | 7 years from the date of the transaction | Financial record-keeping and regulatory audit obligations |
| Bet and Game Session Logs | 3 years from the date of the session | Dispute resolution, responsible gaming monitoring |
| Technical and Usage Data | 13 months from collection | Fraud detection, platform analytics |
| Support Communications | 3 years from the date of the communication | Dispute resolution, quality assurance |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year | Proof of consent for compliance purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Where anonymisation is not technically feasible, the data is placed in a restricted archive accessible only for legal compliance purposes.
tek999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
Whilst tek999 takes every reasonable precaution, no system is entirely immune to security threats. You are responsible for keeping your login credentials confidential and for notifying tek999 immediately at [email protected] if you suspect any unauthorised access to your account.
You have the following rights in relation to the personal data tek999 holds about you. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.
Request a copy of all personal data tek999 holds about you, along with information about how it is processed and shared.
Request correction of any inaccurate or incomplete personal data. Some corrections may require re-submission of KYC documents.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Request that tek999 restrict the processing of your data whilst a dispute about its accuracy or the legitimacy of processing is being resolved.
Request that tek999 provide your personal data in a structured, commonly used, machine-readable format so that you may transfer it to another service provider.
Object to processing based on legitimate interests, including direct marketing communications. Marketing objections are processed immediately upon receipt.
Please note that certain rights are subject to exemptions where processing is required to comply with a legal obligation, to defend or pursue legal claims, or to protect the vital interests of another person. tek999 will explain any applicable exemption clearly when responding to your request.
Cookies are small text files stored on your device when you visit the tek999 platform. They allow the platform to recognise your device on subsequent visits, maintain your session, and remember certain preferences.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, protect against cross-site request forgery (CSRF), and enable core platform functionality | No — required for the Service to function |
| Functional | Remember your display preferences, language setting, and last-visited section of the platform | Yes — via browser settings |
| Analytics | Collect anonymised usage data (pages visited, session duration, click paths) to help tek999 improve the platform experience | Yes — via browser settings |
| Security / Fraud Detection | Assist in identifying suspicious login patterns, device fingerprinting for fraud prevention, and account protection | No — required for platform security |
You may control and disable non-essential cookies through your browser's settings. Most modern browsers allow you to refuse cookies entirely or to delete existing cookies. Please be aware that disabling functional cookies may affect certain features of the tek999 platform, such as session persistence and display preferences. tek999 does not use third-party advertising cookies or cross-site tracking technologies.
The tek999 Service is strictly intended for individuals who are 18 years of age or older. tek999 does not knowingly collect personal data from persons under the age of 18. If you are a parent or guardian and believe that a minor in your care has registered an account or submitted personal data to tek999, please contact us immediately at [email protected]. Upon verification, tek999 will promptly close the account, delete all associated personal data, and refund any deposited funds to the registered payment method where possible.
tek999 employs age verification controls as part of the KYC process to minimise the risk of underage access to the Service. Players who provide false age information in order to circumvent these controls are in material breach of the tek999 Terms and Conditions.
tek999 primarily stores and processes personal data on servers located within or serving the Bangladesh region. However, certain third-party service providers engaged by tek999 — including international game technology providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may process limited anonymised session data on infrastructure located outside Bangladesh.
Where personal data is transferred to service providers located in other jurisdictions, tek999 ensures that such transfers are subject to appropriate contractual safeguards, including data processing agreements that impose data protection obligations equivalent to those applicable under the principles described in this Policy. tek999 does not transfer your full identity or financial data to any party outside Bangladesh without your explicit consent, except where required by applicable law.
tek999 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to the way in which we collect or use your personal data, tek999 will notify registered players via email or an on-platform notification at least 7 days before the change takes effect. Non-material clarifications or corrections may take effect upon publication without advance notice.
The effective date of the current version of this Policy is displayed at the top of this document and in the "Last Updated" badge. The current version supersedes all prior versions. It is your responsibility to review this Policy periodically to stay informed of any changes. Continued use of the Service after the effective date of any amendment constitutes your acceptance of the revised Policy.
A full archive of previous versions of this Privacy Policy is available on request by contacting [email protected].
For all privacy-related enquiries, data rights requests, consent withdrawals, or concerns about how tek999 handles your personal data, please contact the tek999 support team using the details below. All communications regarding data privacy are handled with priority and treated in strict confidence.
To help us process your request efficiently, please include the following in your message: your registered username, the email address or mobile number associated with your tek999 account, a clear description of your request, and the subject line "Data Privacy Request". tek999 may need to verify your identity before actioning a data rights request to ensure that personal data is not disclosed or altered in response to fraudulent requests.
For general enquiries about responsible gaming tools — including self-exclusion, deposit limits, or cooling-off periods — please refer to the tek999 Responsible Gaming Policy at /responsible-gaming or mark your support message as "Responsible Gaming Request".
The following categories summarise the types of personal data processed by tek999 across all service touchpoints.
Our support team is available 24/7 on Bangladesh Standard Time to answer any privacy questions, process data rights requests, or help you manage your account. You can also review our FAQ for quick answers.